Refund Policy
Redo & Renew
This policy explains how refunds, cancellations and returns work for both commissioned upcycling work and ready-made pieces sold through Redo & Renew.
1. Commissioned Upcycling Work
A 10% non-refundable deposit is required to secure your commission and reserve time in my schedule. This deposit covers the time set aside for your project and is therefore non-refundable if you cancel after your booking has been confirmed.
If you need to cancel your commission, please contact me as soon as possible. If work has already started, you may also be responsible for any agreed materials, labour or additional costs already incurred.
Once work on a commissioned piece has begun, refunds are not available for the completed or in-progress work, as each commission is bespoke and made to your specification.
2. Ready-Made Pieces
Ready-made pieces sold through the shop are unique, one-off items. If you change your mind about a ready-made piece, please contact me within 14 days of receiving it to request a refund.
To be eligible for a refund, the piece must be returned in its original condition. You are responsible for the cost of return delivery unless the item was faulty or not as described.
Once the returned piece has been received and inspected, a refund will be issued to your original payment method within 14 days.
3. Faulty or Not-as-Described Items
If a ready-made piece arrives damaged, faulty or significantly not as described, please contact me within 7 days of delivery with photographs of the issue. I will arrange a replacement, repair or full refund (including return delivery costs) as appropriate.
Please note that handmade and pre-loved furniture has natural character — minor variations in grain, texture, finish or previous repairs are part of the charm of upcycled furniture and are not considered faults unless they affect the functionality of the piece.
4. Customised Ready-Made Pieces
If a ready-made piece has been customised or finished to your specific request (for example, a colour change or hardware swap), it is considered a bespoke item and is therefore non-refundable unless faulty or not as described.
5. Delivery Charges
Original delivery charges are non-refundable except where the return is due to a fault or an item not being as described. Return delivery costs for change-of-mind refunds are the responsibility of the customer.
6. How to Request a Refund
To request a refund or return, please get in touch via the contact form on this website, including your order details and the reason for your request. I will respond as soon as possible to arrange the next steps.
7. Contact
If you have any questions about this refund policy, please contact me via the contact form on this website and I’ll be happy to help.